It's a real hassle! If you're an Android user, we may be able to refund you, or if you use cloud save, we may give you well-deserved items or in-game currency!
If you are an iOS, Amazon or Windows user, we will not be able to refund you. However, we may be able to help by reviewing your cloud save if you use this feature. It would help us a lot if you could provide us with your user cloud save ID along with your purchase receipt.