Why isn't my device compatible?

As you can imagine there are thousands of different devices in the world. We are doing our best to make our apps playable on as many of them...

Can I transfer my data between different devices?

If your new and old devices are both on the same Operating System (O.S.) you can use Cloud Save to transfer data. Operating Systems include ...

The game gave me an error message saying that it couldn't save on USB or SD card, what does that mean?

Don't worry, there's an easy fix! This seems to be a problem with Google Play, please try this:Go to settings - storage - then remove the SD...

I didn’t get the items I bought. Can you help me?

That's so annoying! If you're an Android user, we may be able to get you a refund, or if you use cloud save, we might be able to give you yo...

I didn’t get my reward after participating in an event. What should I do?

We are sorry to hear that. Please make sure to check if the event is still active or not in the in-game events tab, then restart your game a...

Where can I find my Cloud Save ID?

To find your Cloud Save ID, press on the small cog on the start up screen. Then select the "Support" button. On the bottom of the screen, yo...

How do I get a refund?

Sorry to hear that you have bought something in the game that you're not happy with. We might be able to help you depending on your Operatin...

All of my progress is gone. How can I recover my data?

We're sorry to hear about that. Did you save your progress in the Cloud before? It is the best way to keep it safe if you switch devices or ...

How do I use Cloud Save?

Make sure you enable Cloud Save to keep your game progress saved!Make sure you are connected to the internet.Ensure you have downloaded the ...