Sometimes, you may find that your purchased in-game content for real-world fiat currency and it was not added to your account immediately.

In those instances, please start by checking that the transaction has been successful:  

Android - https://support.google.com/googleplay/answer/2850369?hl=en
iOS - https://support.apple.com/en-us/118212 

Once you have confirmed that the purchase was completed, please contact us directly in-game (Android and iOS), or submit a ticket (PC) with the following information:  

UserID
Transaction ID
Date of the purchase
Details of the package(s)  

If you made more than one purchase in one day, please include complete details of each one to help us identify the one that failed.

In the event the transaction has failed, please make sure you have entered the correct details in the payment fields.

If you confirmed the purchase was successful and you're still missing the content, please contact customer support in the game options (Avatar -> Customer Support).