• Make sure your mobile device matches or exceeds these minimum requirements:
    • Android
      • Operating system 8.1 or higher
      • 2 GB RAM
      • Graphics OpenGL ES 3.2 support
    • iOS
      • Supported devices: iPhone, iPad 5, iPad Pro, iPad Air 4, iPad Mini 5 or higher.
      • Operating system 13.0 or higher
  • Make sure you’re signed into both devices with the same Ubisoft account you used to subscribe to Rocksmith+.
    • To change your sign-in account on Rocksmith Tuner:
      1. Select the gear icon in the upper right corner of the screen.
      2. Choose “Sign out.”
      3. Sign back in with the same account info used to sign into Rocksmith+.
  • Make sure you are using an Acoustic Guitar or you have the instrument amplified.
    • Move your microphone within 1-2 feet (30 to 60 centimeters) from your instrument.
    • Being too close or too far away may lead to your device not being able to detect certain techniques like slides or palm mutes.
  • Connect your PC and your mobile device to the same local network:
    • Ensure that the local network you are connected to on both devices either via wired (Ethernet/Network cable (PC/Laptop)) or wireless (Wi-fi (Mobile/Tablet/Laptop)) is the same.
  • Make sure the Rocksmith Tuner app is not blocked by your firewall on your PC:
    • Ensure that Rocksmith+ is added to the exceptions of your firewall.