How can I request a refund for my purchases on Android?

You can request a refund by directly contacting our Customer Support Team. Please include the transaction ID (which looks like this: GPA.XXX...

What to do with unauthorized purchases on iOS?

Unfortunately, we are unable to issue refunds on unauthorized Apple purchase on our end. You can report a problem with any App Store purchas...

What to do with unauthorized purchases on Android?

You can request a refund for unauthorized purchase by contacting our Customer Support Team. Please include the transaction ID (which looks l...

How do I view in-app purchases on my iPad or iPhone on iOS?

To see which content was purchased you can take a look at look at your purchase history.  You can see this directly on the Apple Report...

How do I check my purchase history?

To see your purchase history, please click on one of the links below and follow the instructions:Purchase history in the App StorePurchase h...

Can I beat the game without spending any money?

Absolutely, yes! Gwen's Getaway is a free to play game, and all the levels are always designed and tested to be completable without any purc...

Why are in-app purchases priced differently on some accounts?

The prices of available in-app purchases, packs, and subscription prices may vary in different countries. Apple App Store and Google Play St...