We're sorry to hear you're having difficulties with our game, that's not what we want at all. To begin with, please go ahead and follow a few of the following troubleshooting steps, and see if any of them resolve your issues:

• In many cases restarting the game can help to solve issues you may be having with Gwen's Getaway
• Please make sure you are connected to stable and strong Wi-Fi or mobile data connection on your device
• Ensure you are not using other apps that may interfere with the performance in your device

If  your issues persist, it's important to collect as much information as you can about the problem you're having and contact our Customer Support Team, who will be happy to assist you further.