We're sorry to hear that! First up, in case your device is very hot, we'd recommend you turn it off or stop using it for some time to give it a chance to cool off. In some cases, a persistent hot device this can be caused by environmental issues with your device.
To troubleshoot this issue, please ensure the following:
- Ensure you only have Gwen's Getaway open and make sure all the other background apps are closed.
- Avoid playing Gwen's Getaway when the device is charging or plugged in
- Avoid using the device under direct sunlight
- Give your device some time for the device to cool-off