First up, we'd recommend you check on the Gwen's Getaway website or our Social Media pages. Sometimes ingame connectivity issues are caused by planned maintenance, an outage of our services, or in some cases, problems ingame which prevent you from connecting to our game. These outages, planned and unplanned, should be communicated on our pages, which will help you to know if they are known already. 

If you've checked and found no mention of known server issues and you are still having trouble connecting, it is important to understand that in many cases. your Internet Service Provider (ISP) and the quality of your Wi-Fi connection can play a big role in how you experience the game. To have an uninterrupted gameplay experience on Gwen's Getaway, please make sure that you have a stable internet connection. You may also want to ensure that you have enough RAM on your device. An easy fix for this can be to close any unnecessary applications running in the background, and see if this resolves your connectivity or performance issues. In case you're still having trouble, please don't hesitate to reach out to the Customer Support Team for further assistance.