I have high latency or connection issues (including error code 135)

High latency (lag) or connection errors (such as error 135) are usually caused by network conditions outside the game, including internet qu...

When will I get my pre registration rewards?

Pre‑registration rewards will be delivered toward the end of the week, as the team is currently fully focused on the global release. Our Com...

I have not received 30,000 Renown after linking my Ubisoft account

When you link your Ubisoft account, you'll get Dokkaebi as a reward. If you already own Dokkaebi, you'll receive 30,000 Renown instead. If y...

I cannot access voice chat and other social features

Social features are restricted for players under 18 years old. If the age on your Ubisoft account is incorrect, please contact the Ubisoft A...

I am getting error code 1252

Our team is currently investigating this issue. Please submit a ticket to our Player Support team, and they will follow up as soon as we hav...

I want to report a bug or error during gameplay

If you encounter any in‑game bugs or gameplay issues, please visit our Bug Reporter website to check whether the issue has already been repo...