If this Ubisoft Account received a “sanction” for breaking the rule and/or not respecting our Code of conduct, they can, amongst other penalties, be banned from playing the game. Note that any suspected breach of the Code of Conduct or Terms of Use will lead to an investigation. Ubisoft reserves the right to suspend, ban, or delete any User’s account without prior warning or notice in those instances.

If the Ubisoft Account was not banned, please contact our support team. Our agents will be more than happy to investigate this issue.