Dear Agent,

The latest Regional Beta ended on December 29th and development on The Division Resurgence is ongoing at a steady pace. In the meantime, we wanted to assure you that all your hard work saving what remains in NYC has paid off, enabling us to gather precious data to help us improve the game.

In order to make sure balancing and game experience is optimum for all our players when the game launches next year, all accounts will be reset at the end of each Regional Beta test phase with all your purchases and ingame items being reset also.

However, at launch, any purchases made in-game with real-world money will be refunded in the form of in-game premium currency at the launch of the game based on how much money you have spent during Regional Beta.


The compensation will be in the form of Premium Credits, automatically credited to the player's account used during the Regional Beta tests. Players simply need to login using the same account after launch to receive the compensation.

What's more, we will also include a bonus for any in-app purchases during each Regional Beta test. Up to and including the equivalent of 300 USD, players will receive 150% of the Premium Currency value. For the total spent above the equivalent of 300 USD, players will still receive 120% of Premium Currency value!

This bonus is reset at the start of each Regional Beta.

In practice, this means if a player spent the equivalent of 400 USD during the first Regional Beta test, they will be compensated in the form of Premium Credits equivalent of the equivalent of 570 USD (300x1.5 + 100x1.2).

Moreover, as the bonus resets at the start of the next Regional Beta, this player could once more benefit from the 150% compensation (up to and including the equivalent of 300 USD) for purchases made during the second Regional Beta test.

Do reach out to us via the Customer Support webpage if you have any further questions on this.

Thank you,

The Division Resurgence Team