TROUBLESHOOTING
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I did not receive the energy I purchased (Android).
To find out the source of the problem and complete your purchase, we need a screenshot of your purchase receipt where the transaction ID (GP...
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I did not receive the energy I purchased (iOS).
To find out the source of the problem and complete your purchase, we need a screenshot of your purchase receipt where the transaction ID and...
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How do I get more energy?
To earn more energy: – Watch a video in the “Store” tab to earn energy. – Wait until the next day to receive energy points for each story....
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When do I receive my daily energy?
Energy updates take place at 2:00 a.m. (CET).
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I have another issue.
Before contacting support, please reboot your device. This will correct most problems. If the issue persists, go ahead and send us a message...