Why isn't my device compatible?

As you can imagine there are thousands of different devices in the world. We are doing our best to make our apps playable on as many of them...

I didn’t get the items I bought. Can you help me?

That’s so annoying! If you're an Android user, we may be able to get you a refund, or if you use cloud save, we might be able to give you yo...

I didn’t get my reward after participating to a contest. What should I do?

We are sorry to hear that. Please make sure to check if the contest is still active or not in the in-game events tab, then restart your game...

Where can I find my User ID?

To find your User ID, press on the small cogs on the start screen. Then select the "Support" tab. At the top of the screen, you will see you...

How do I get a refund?

Sorry to hear that you have involuntarily bought something in the game. We might be able to help you depending on your Operating System (OS)...