I can’t install the game. What should I do?

Be sure your device is officially supported as seen on the 'What devices does this game support' FAQ. Please check that you have enough spac...

My game crashes/won’t load, what should I do?

If Horse Haven crashes while playing or will not fully load, please perform the following steps:Make sure that you are using a functional an...

Can I connect multiple devices to the same account?

Your Horse Haven account is linked to your Game Center (iOS) account, and you can only have one Horse Haven game per ID. If you log into Gam...

I'm connected to Facebook; why can't I see my friends?

Make sure you are able to log into your Facebook account from a web browser or the Facebook App, then restart the game and try to connect Fa...

How do I reset my progress?

Please contact our Customer Support with such a request via the in-game Customer Support option or through our website here.You can also del...

I bought something with real money but didn't receive the item. What should I do?

We apologize for the inconvenience. Please contact support with your purchase receipt for further assistance via the in-game Customer Suppor...

How can I contact support to get assistance?

If you can access the game, it is strongly suggested that you use the in-game feature "Customer Support" under 'Settings'.If you cannot ente...

I got a new device, and now I cannot access my Horse Haven account! Can you help?

You may need to switch on Game Center (iOS). Once on, you'll need to make sure you're using the login ID you used when you first began to pl...

I would like to link my Horse Haven account to a different Facebook account. Can you help?

Customer Support may be able to help. Please contact the team through the in-game interface or through our website here.