How to Contact us Online

General

You should be able to find answers to many of your questions in our FAQ.If the list of FAQs did not answer your question or concern, yo...

What information is collected to create my child's account?

Creating a Growtopia Account for Your Child

We collect only the following information:Your child’s date of birthYour email address We do not share your child's personal information wit...

What will happen if I have an existing Guest (Temporary) account and an existing Growtopia account using Apple ID or Google?

New Login System

In this case, you will be shown a profile select screen where you can choose which account data you wish to use and keep. However, make sure...

Appealing a Growtopia Account Sanction

Account Issues

If your account is proven to have breached or violated The Growtopian Code, we will apply the necessary punishments.  On many...

Can I create multiple accounts myself and add them as Apprentices?

Mentorship Program

If we find that you are abusing the game systems, you will get your rewards removed and your account might be permanently sus...

Grow Pass

General

The Grow Pass is a system implemented in Growtopia to reward players for playing the game during a pre-determined length of time known as a ...

Can you help me change the password for my Growtopia Account?

New Login System

Unfortunately, we can only provide password recovery assistance for players who are using the Legacy Account option "Grow ID". If your ...

What measures are in place to protect my child’s account?

Creating a Growtopia Account for Your Child

Ubisoft takes child safety and privacy seriously. The following measures are in place for a Ubisoft Child Account:Gameplay: Your child can e...

What are the requirements to be a Growtopia Content Creator?

Content Creators

You must be 18 years of age or older   You must be a community member with a positive attitudeYour Growtopia game account (or...

Reporting Players or Worlds in Growtopia

General

Our Growtopia community is known for being as supportive as it is creative, but we know that not everyone likes playing by the rules.To...