You should be able to find answers to many of your questions in our FAQ.

If the list of FAQs did not answer your question or concern, you can reach out to us by opening a ticket using the same link above:  

• Click the message bubble button
• The Support bot will then require for your account's registered e-mail address
• You will be asked for details such as the category and sub-category of your concern
  After selecting the correct issue category, you will be asked for your GrowID and the exact details of your concern
• Once provided, the bot will confirm that the information has been submitted and that a member of the Support Team will get in touch over email.  

If you have previously opened a ticket, please bear with us while we look into your case - we will reach out to you via email.  

To provide updates, please reply to the existing email thread.  

Please note that sending a new ticket as a response to an existing request may result in a delayed response.