Sometimes, you may find that your purchased in-game premium currency is not added to your account immediately.
In those instances, please start by checking that the transaction has been successful on the platform where you purchased them.
Once you have confirmed that the purchase was completed, please log in to the game and tap Restore under Restore Purchases in Menu > Settings.
If you are still having issues with your purchase, please contact our Customer Support Team and send the following information:
- Clash of Beasts in-game name and account ID
- Transaction ID
- Date of the purchase
- Details of the purchase
If you made more than one purchase in one day, please include complete details of each one to help us identify the one that failed.
In the event the transaction has failed, please make sure you have entered the correct details in the payment fields.