TECHNICAL TROUBLESHOOTING QUESTIONS
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Do I need an Internet connection to play?
Yes, you will need an Internet connection to play. If possible, try using a strong Wi-Fi network to avoid running out of mobile data!
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What devices can I use to play Assassin's Creed Rebellion?
On iOS, the game runs on iOS 12 and above. Older devices may not be supported.On Android, most recent devices are also supported from Androi...
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Can I transfer my account to another device?
Yes! To transfer your account to another device, you will need to link your game account to a Facebook account. When you've done so, signing...
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How can I find my Account ID?
Find your account IDs:Tap on the “More” Icon on the lower-left side of the screenSelect “Options"Select “Support”Select "Support IDs"Your Gu...
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My account was reset and I've lost everything!
Make sure your game account is linked to your Facebook account.Restart the deviceForce stop and cache clear the appMake room on the deviceMa...
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My game is crashing/freezing, what should I do?
Make sure your game account is linked to your Facebook account.Restart the deviceForce stop and cache clear the appMaking room on the device...
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What to do if my game is not launching?
Restart the deviceForce stop and cache clear the appMake room on the deviceMake sure the device and application are fully updatedReinstall t...
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How do I change the language in my game?
The language of the app is based on the language selected for your device.
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How do I ensure my game save is backed-up?
Currently, there are two options to back-up your game save. If you are on an iOS device, you can authenticate your account with Facebook or ...
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Can I remove a link between the game and Facebook?
You will not be able to unlink a Facebook account from within the game. Eliminating the link is possible if you request it from our support ...
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My missions screen is blank. What happened?
Typically this happens when the map is zoomed in and the screen needs to be "pinched" with two fingers to zoom out, revealing the whole...
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I tried to Promote my Hero then lost all their DNA Fragments! What happened?
Typically this happens when a connection error occurs when Promoting, but the Promotion still happens in the background. When the time the P...