I made a purchase in the shop but never received my item.

You can use the restore purchases button in the settings screen (accessible from the homepage of the game) to retrieve your purchase. If y...

I made a purchase in the shop but never received my item.

Try to close the App and launch it again. If the problem persists please contact us.

What is a VIP Pass?

VIP Passes allow you to play as many songs as you wish for the duration of your pass. When a VIP player enters a room, all songs become fre...

How do I modify my active VIP pass subscription?

In the Just Dance Now app on iOS: Open the Just Dance Now app on your phone. Tap on the Play icon. In the coverflo...

How do I modify my active VIP pass subscription?

In the Just Dance Now app on Android: Open the Just Dance Now app on your phone. Tap on the Play icon. In the cove...

How do I cancel my active VIP pass subscription?

The 1 month, 3 month and 1 year duration VIP Passes are subscriptions that automatically renew unless they're cancelled. In the Just Danc...

How do I cancel my active VIP pass subscription?

The 1 month, 3 month and 1 year duration VIP Passes are subscriptions that automatically renew unless they're cancelled. In the Just Danc...

I no longer have an Apple device, how can I cancel my VIP pass subscription?

If you no longer have an Apple device, you can cancel your VIP pass subscription in the App Store on Mac or in iTunes on Mac or PC. On a ...

I no longer have an Android device, how can I cancel my VIP pass subscription?

If you no longer have an Android device, you can cancel your VIP pass subscription using a computer. On the Computer: Go to play.go...

How do I restore my VIP pass?

You can restore your active VIP pass subscription from within the Just Dance Now app. iOS: Make sure that you’ve logged in with the...

Can I use my VIP pass on multiple devices?

iPhone, iPad, Apple TV: The VIP pass purchased by you can only be used on one device at a time, provided you have logged in with the Appl...

Can I use my VIP pass on multiple devices?

Android: The VIP pass purchased by you can only be used on one device at a time, provided you have logged in with the Google Account that...

Can I share or transfer my VIP pass to my friends/family on their Just Dance Now app?

You need to be logged in with the account that was used to purchase the VIP Pass. The VIP Pass cannot be shared with, or transferred to, a ...